FAQ

About the jewelry

What is gold-plated jewelry?

A layer of real gold is bonded over a base metal such as stainless steel or brass. You get the warm gold look at an everyday price. It is not solid gold, and each product page lists the exact materials.

Will it tarnish?

All plated jewelry can fade with time, especially with water, sweat, perfume and lotion. With the simple care below, your piece will keep its shine much longer.

Are the stones real diamonds?

No. Our clear stones are cubic zirconia, a lab-created stone that sparkles like a diamond at a fraction of the price. Colored stones are glass or crystal unless the product page says otherwise.

Is it safe for sensitive skin?

Many of our pieces use stainless steel, which many people wear comfortably. However, everyone's skin is different, so we cannot promise any piece is hypoallergenic. Check the materials on the product page, and stop wearing a piece if your skin becomes irritated.

Care

How do I look after my jewelry?

Take it off before swimming, showering, the gym and sleep.
Put on perfume and lotion first, then your jewelry.
Wipe it gently with a soft, dry cloth after wearing.
Store each piece on its own so chains do not tangle or scratch.

Orders and shipping

How much is shipping?

Shipping is free on every order.

How long will my order take?

Orders ship within 1–3 business days. Delivery to the United States usually takes 7–15 business days after shipping. See our Shipping Policy.

Will I get tracking?

Yes. We email you a tracking number when your order ships.

Can I change or cancel my order?

Email us within 12 hours of ordering and we will do our best before it ships.

Returns

Can I return an item?

Yes, within 30 days of delivery if it is unworn and in its original packaging. Return shipping is paid by the customer, unless the item arrived damaged or wrong. See Returns & Refunds.